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Book Categories |
Preface | ||
1 | Context for Strategic Performance Measurement | 1 |
2 | Performance Measurement Frameworks | 7 |
3 | Self-Assessment and Business Excellence | 41 |
4 | Benchmarking and Strategic Performance Measurement | 81 |
5 | Process Measurement | 107 |
6 | Customer Measurement: Strategic Issues, Best Practice, and New Dimensions | 135 |
7 | Strategic Quality Measurement Frameworks and Approaches | 175 |
8 | Employee Measurement | 209 |
9 | Trends and Practices in Financial Measurement | 245 |
10 | Knowledge Management and Measurement | 271 |
11 | Strategic Performance Measurement Overview | 303 |
Glossary of Terms | 309 | |
Index | 311 |
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Add Transforming Corporate Performance: Measuring and Managing the Drivers of Business Success, Drawing on the experiences of companies leading the field in performance measurement, Milgate pinpoints the significant developments that will drive performance measurement into the millennium. This book discards passing trends and focuses on providing in, Transforming Corporate Performance: Measuring and Managing the Drivers of Business Success to the inventory that you are selling on WonderClubX
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Add Transforming Corporate Performance: Measuring and Managing the Drivers of Business Success, Drawing on the experiences of companies leading the field in performance measurement, Milgate pinpoints the significant developments that will drive performance measurement into the millennium. This book discards passing trends and focuses on providing in, Transforming Corporate Performance: Measuring and Managing the Drivers of Business Success to your collection on WonderClub |