Tqm For Training Book

Tqm For Training, Total quality management, continuous process improvement, process innovation, whatever you call it, it's likely that you, as a training and human resources professional, will play a key role in implementing it. This is the book that explains, in the langu, Tqm For Training

3.5 out of 5 stars based on 2 reviews

Tqm For Training
Written by author Elaine Biech
Published by McGraw-Hill Companies, The, July 1994
Total quality management, continuous process improvement, process innovation, whatever you call it, it's likely that you, as a training and human resources professional, will play a key role in implementing it. This is the book that explains, in the langu
Total quality management, continuous process improvement, process innovation, whatever you call it, it's likely that you, as a training and human resources professional, will play a key role in implementing it. This is the book that explains, in the langu

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Preface
1 TQM Is a Philosophy: Why Should HRD and Training Professionals Be Committed? 1
2 TQM Is Customer-Focused: Who Is the Customer in the Training Process? 13
3 TQM Is Quality-Centered: How Do You Determine the Quality of HRD's Products and Services? 25
4 TQM is Process-Oriented: What Processes Will HRD Improve? 35
5 TQM is Fact-Based: Where is HRD's Data? 51
6 TQM is Team-Driven: When Should HRD Use a Team Approach? 67
7 TQM Is a Transformation: How Do We Get There from Here? 75
8 TQM Is Lead from the Top: What Does That Mean? 101
9 HRD's Role in Implementing TQM in the Rest of the Company: Part 1 - Strategy 117
10 HRD's Role in Implementing TQM in the Rest of the Company: Part 2 - Training 135
11 HRD's Changing Role 157
One Last Thought 167
Appendices Index 171
Appendix I: Learn, Live, and Lead 173
Appendix II: Process Identification and Selection 177
Appendix III: Histogram Construction Worksheet 181
Appendix IV: Additional TQM Tools 183
Appendix V: Focus Groups 199
Appendix VI: Personal Interviews 201
Appendix VII: HRD Quality Improvement Readiness Survey 205
Appendix VIII: Implementation Resources 209
Reading List 211
Pull Quotes Index 213
Index 217

Title: Tqm For Training

Manufacturer:

McGraw Hill

Item Number: 9780070052109

Publication Date: July 1994

Number: 1

Product Description: Tqm For Training

Universal Product Code (UPC): 9780070052109

WonderClub Stock Keeping Unit (WSKU): 9780070052109

Rating: 3.5/5 based on 2 Reviews

Image Location: https://wonderclub.com/images/covers/21/09/9780070052109.jpg

Category: Media >> Books

Weight: 0.200 kg (0.44 lbs)

Width: 0.690 cm (0.27 inches)

Heigh : 6.000 cm (2.36 inches)

Depth: 9.000 cm (3.54 inches)

Date Added: August 25, 2020, Added By: Ross

Date Last Edited: August 25, 2020, Edited By: Ross

Price	Condition	Delivery	Seller	Action
$99.99	Digital	Arrives between May 7 - Jun 6 Login to your account for a direct download. Some files are emailed from Dropbox. Continent $0.00 - World $0.00	WonderClub (9296 total ratings)

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reviewed Tqm For Training on June 03, 2016

Tqm For Training

Not very useful for what I'm looking for - 1*

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Tqm For Training, Total quality management, continuous process improvement, process innovation, whatever you call it, it's likely that you, as a training and human resources professional, will play a key role in implementing it. This is the book that explains, in the langu, Tqm For Training

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	Preface
1	TQM Is a Philosophy: Why Should HRD and Training Professionals Be Committed?	1
2	TQM Is Customer-Focused: Who Is the Customer in the Training Process?	13
3	TQM Is Quality-Centered: How Do You Determine the Quality of HRD's Products and Services?	25
4	TQM is Process-Oriented: What Processes Will HRD Improve?	35
5	TQM is Fact-Based: Where is HRD's Data?	51
6	TQM is Team-Driven: When Should HRD Use a Team Approach?	67
7	TQM Is a Transformation: How Do We Get There from Here?	75
8	TQM Is Lead from the Top: What Does That Mean?	101
9	HRD's Role in Implementing TQM in the Rest of the Company: Part 1 - Strategy	117
10	HRD's Role in Implementing TQM in the Rest of the Company: Part 2 - Training	135
11	HRD's Changing Role	157
	One Last Thought	167
	Appendices Index	171
	Appendix I: Learn, Live, and Lead	173
	Appendix II: Process Identification and Selection	177
	Appendix III: Histogram Construction Worksheet	181
	Appendix IV: Additional TQM Tools	183
	Appendix V: Focus Groups	199
	Appendix VI: Personal Interviews	201
	Appendix VII: HRD Quality Improvement Readiness Survey	205
	Appendix VIII: Implementation Resources	209
	Reading List	211
	Pull Quotes Index	213
	Index	217