ToolBook for Health Care Redesign Book

Contents: TAKING TIME TO ASSESS * The Infamous Survey Process * One-on-One: Asking the Right Questions * Tool #1: Sample Surveys * Tool #2: Overcoming the Resistance * Walk a Mile in My Shoes * Tool #3: Patient-Focused Caring Unit Assessment * Managerial Rounds * Tool #4: Guidelines for Making Managerial Rounds * Identifying What s Ending * Tool #5: Assessing the Emotion of Change * Professional Stereotyping * Tool #6: Assessing the Priorities * From Novice to Expert: Where Are Your People? * Tool #7: Nursing Expertise Self-Report Scale And What Are They Doing? * Tool #8: Baseline Work Sampling * Tool #9: Components of CHMC Diagnostic Assessment * Identifying Paradoxes * Tool #10: Dilemmas and Contradictions * Tool #11: Visual Images * The Overall View * Tool #12: Questions with a System Approach * PLANNING FOR SUCCESS * One Consultant s Road Map * Vision of Reengineering Projects: What s the Purpose? * Success Stories and Tools for Establishing Work * Teams and Vision * Tool #13: Planning/Visioning Process * Tool #14: Discussing Values * Tool #15: Defining the Purpose of the Organization or Department * Tool #16: Putting Together Purpose and My Value to the Organization * Tool #17: Using Visual Imagery * Tool #18: Sample of Vision Framework from Norman, Oklahoma * Tool #19: Legacy Patient-Focused Vision * Teamwork Tools * Tool #20: Performance/Outcomes Agreement * Tool #21: Action Plan * Organizational Commitment to Success * Manager and Staff Roles in Planning: That Means Everyone! * Tool #22: Checklist for Planning Time for the Manager * Shared Governance Councils,Self-Directed Teams, and Union Committees: Roles in Planning Planning: Creation of Roles * Tool #23: Planning for Care Redesign Checklist * Tool #24: Planning for Assistive Personnel Planning Case Study: CMHC, Seattle, Washington * INTERVENTIONS TO MAKE IT ALL HAPPEN * Damage Control: An Overview of the Intervention Process * Training: Making the Decision to Support Change * Workshop Presentations * Tool #25: Sample Agendas * Tool #26: Ground Rules: An Illustration * Tool #27: Covenants for Conducting Management Council * Change Management * Tool #28: The Four Ps of Successful Change * Clarifying Roles * Tool #29: Valley Medical Center Patient Care Services Direct Caregiver Scope of Practice * Tool #30: Clarifying the Roles of the Members of the Team * Developing Accountability * Tool #31: Developing Accountability * Tool #32: When is My License on the Line? * Tool #33: Scope of Practice Grid * Tool #34: The Four Rights of Collaborative Teamwork * Tool #35: Effective Communication * Tool #36: Giving and Receiving Feedback * Working It All Out * Tool #37: Outcome Planning * Tool #38: A Positive Approach to Problem Solving * Tool #39: Five Choices for Negotiating Conflict among the Team Multiskilling and Patient-Focused Care * Tool #40: Process of Role Development * Tool #41: Expanded Role of the Clinical Assistant To Include Phlebotomy * Tool #42: Respiratory Therapists in an Expanded Role * Team Building * Tool #43: The Domino Game * Tool #44: Terms of Agreement * EVALUATING OUR PROGRESS AND CELEBRATING SUCCESS * Evaluation: What s Happening? * Tool #45: Evaluating an Organization for Successful Restructuring * Measures for Success * Evaluation of Overall Success and Quality Initiatives * Tool #46: Measures of Success * Measuring Progress * Using Shared Governance * Teams and Labor Management Groups * Tool #47: Unit Evaluation * Tool #48: Ares of Focus/Resources Required * Tool #49: Sample Agenda * Tools for Measuring Success from a Managerial Perspective * Tool #50: Performance/Outcomes Agreement * Tool #51: Role Acceptance and Role Behavior * Tool #52: Job Description Draft for Staff RN * Tool #53: Coworker/Customer Performance Feedback * Tool #54: Generic Medical Surgical Nursing Competency Checklist * Tool #55: MA Competencies Evaluation checklist 1996 * Tool #56: Annual Review Checklist * Meeting Evaluation and Ratings * Tool #57: Meeting Evaluation * Tool #58: Meeting Evaluation * Evaluation of Training * Tool #59: Evaluation of the Four Ps of Successful Teamwork * Tool #60: RN Delegation Review * Tool #61: Scenarios * Tool #62: Homework Assignment * Tool #63: RN Role Development Workshop Follow-Up * Keeping It All Going: Ongoing Evaluation Criteria * Tool #64: Evaluation Criteria * Index