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| Preface | ||
| Acknowledgments | ||
| Introduction | 1 | |
| 1 | The Nature of Conflict | 15 |
| 2 | A Dispute Isn't a Dispute Until It's a Dispute | 40 |
| 3 | So You Think You're Speaking English: Making Ourselves Understood | 58 |
| 4 | What Do We Really Want, Anyway? | 82 |
| 5 | I Spy, You Spy, We All Spy: Effective Information Gathering | 104 |
| 6 | Inner Conflict: Your Relationship with Yourself Mirrors Your Relationship with Others | 149 |
| 7 | Making Negative Emotions Work for You | 166 |
| 8 | Love Relationships: Karma or Common Sense? | 183 |
| 9 | Divorce: From Pain to Peace | 207 |
| 10 | Nine-to-Five Disputes: Handling Conflict in the Workplace | 234 |
| 11 | Creating Business Partnerships That Work | 259 |
| 12 | Creating and Conducting Successful Meetings | 289 |
| 13 | When Service Becomes Disservice: Handling Conflict in the Marketplace | 306 |
| Conclusion: Waging Peace | 337 | |
| Index | 347 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
David West
reviewed The Tao of negotiation on February 18, 2013 The Tao of negotiation
Enjoyed it. I read it for a management class, but it teaches you lessons you can use in everyday life as well. Great Business/Self-Help book.
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