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Foreword.
Preface.
Acknowledgements.
Part I. A Call to Arms.
Chapter 1. The Need for Change.
Chapter 2. A Model for a Modern Management System.
Chapter 3. The Role of BPM.
Chapter 4. Barriers to BPM Adoption.
Part II. Preparing for Battle.
Chapter 5. Draw an Accountability Map.
Chapter 6. Achieve Information Democracy.
Chapter 7. Build a BPM Center of Excellence.
Chapter 8. Standardize and Consolid ate BPM Tools.
Chapter 9. Deploy a BPM System.
Chapter 10. Comprehensive View of Performance Management.
Part III. Let the Revolution Begin.
Chapter 11. Determine Your Immediate Priorities.
Chapter 12. A Model BPM Methodology.
Chapter 13. Measuring Outcomes.
Afterword.
Appendix.
Glossary.
Index.
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