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Preface | ||
Acknowledgments | ||
What Do We Really Know About Online Searchers? | 3 | |
What is Missing in Research About Online Searching Behavior? | 21 | |
Learning to Search: How People Become Database Searchers | 33 | |
An Introduction to Online Searching: A Suggested Outline | 47 | |
In-house Training and Staff Development | 53 | |
Nine Sources of Problems for Novice Online Searchers | 63 | |
Searcher-Patron Interactions in an Online Search Service | 73 | |
Online Searching: The Keys to Success | 85 | |
Computer-Assisted Reference Services: What the Computer Will Not Do | 90 | |
Views on End-User Searching | 106 | |
Planning for End-User Searching: A Checklist of Questions | 119 | |
Library Users and Online Systems: Suggested Objectives for Library Instruction | 124 | |
Remote Access to Library-Based Information Systems: A MARS Checklist | 128 | |
Transparent Information Systems Through Gateways, Front Ends, Intermediaries, and Interfaces | 139 | |
Optical Disc Systems in Libraries: Problems and Issues | 162 | |
Information Retrieval from CD-ROM: Status Quo or a Revolution in End-User Access | 180 | |
Expert Systems and Intelligent Information Retrieval | 191 | |
End-User Training at the Amoco Research Center | 224 | |
Launching Electronic Information Services for End Users - An AT&T Experience | 234 | |
The Online Information System at Georgia Institute of Technology | 245 | |
CD-ROM Implementation: A Reference Staff Takes Charge | 253 | |
Ethics for Online Intermediaries | 267 | |
Confidentiality of Online Bibliographic Searches: Attitudes and Practices | 277 | |
Downloading Overview | 286 | |
The Legal Liability of Information Professionals | 296 | |
Public-Access Computer Systems: The Next Generation of Library Automation Systems | 315 | |
The Demystification of Online | 327 | |
The Intermediary Today and Tomorrow | 334 | |
Information Professionals - Roles in the Design and Development of Expert Systems? | 344 | |
The Potential of New Technology in Information Environments | 359 | |
Contributors | 377 | |
Name Index | 379 | |
Subject Index | 388 |
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