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The market driven organization Book

The market driven organization
The market driven organization, For forty years managers have been exhorted to stay close to the customer and ahead of the competition. And with good reason Research now shows that market driven organizations outperform their rivals. Given the obvious benefits, why do so many companie, The market driven organization has a rating of 3.5 stars
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The market driven organization, For forty years managers have been exhorted to stay close to the customer and ahead of the competition. And with good reason Research now shows that market driven organizations outperform their rivals. Given the obvious benefits, why do so many companie, The market driven organization
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  • The market driven organization
  • Written by author George S. Day
  • Published by New York : Free Press, 1999., 1999/12/15
  • For forty years managers have been exhorted to "stay close to the customer and ahead of the competition." And with good reason Research now shows that market driven organizations outperform their rivals. Given the obvious benefits, why do so many companie
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Authors

Contents

Introduction: Move to the Market

Part I

Understanding Market Orientation

1. What It Means to Be Market Driven

Understanding the Orientation to the Market

Advantages of a Market Orientation

Is Being Market Driven for Everyone?

Staying Ahead in Turbulent Markets

Market Driven Winners

2. Misconceptions About Market Orientation

Why Don't More Firms Become Market Driven?

Superior to the Market

Avoiding the Pitfalls

3. Market Driven Cultures

Market Driven Cultures

Understanding the Culture

Summary: The Defining Role of Culture

4. Configuring Around Capabilities

Culture, Capabilities and Processes

Identifying Capabilities

Managing Capabilities

Integrating Culture and Capabilities: How Virgin Atlantic

Flies on All Engines

Toward a New Concept of the Organization

Part II

Building the Capabilities

5. Market Sensing

Sensing the Market

Sense Making

Improving Market Sensing

The Collective Memory

6. The Shared Knowledge Base

Synergistic Information Distribution

Converting Information Into Strategic Knowledge

Retaining Knowledge

7. Market Relating

Relating for Advantage

Building Relationships with the Market

The Spectrum of Relationships

Summary: Rethinking Market Relationships

8. Competing for Customer Relationships

Customer Responsive Strategies

Exploiting Interactivity

Summary

9. Collaborative Partnering

Partnering with Customers

Channel Bonding

Summary: The Advantages of Collaborative Partnering

Part III

Aligning the Organization to theMarket

10. Reshaping the Organization

Trade-offs and the Search for Optimal Design

The Emergence of Hybrid Organizations

What Role for Marketing?

Achieving Closer Alignment to the Market

11. Setting the Direction

Market Driven Strategic Thinking

The Capability for Thinking Strategically

12. Guiding the Change

Three Stories of Transformation

Designing the Change Process

The Six Conditions

Conclusion: Answering the Call to the Market

Appendix: Is Your Organization Market Driven?

Acknowledgments

Notes

Index


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