The Administrative Medical Assistant Book

Unit I: Professionalism: Legal Concepts: Communication Skills. Section 1: Professionalism. Introduction to Medical Assisting. Medical Assisting Externship. Brief History of Medicine. Section 2: Legal Concepts. Medical Practice Systems. Medical Ethics. Medicine and the Law. Section 3: Communication Skills. Interpersonal Skills and Human Relations. Patient Reception. Appointments, Scheduling, And Time Management. Telephone Techniques. Unit II: Administrative Procedures: Practice Finance: Advanced Administrative Skills. Section 4: Administrative Procedures. Correspondence and Mail Processing. Dictation and Transcription. The Computer in Medical Practice. Filing Methods, Record Storage and Retention. Health Information Management. Section 5: Practice Finances. Professional Fees and Credit Arrangements. Managing Practice Finances. Banking Services and Procedures. Billing and Collection Procedures. Health Insurance and Managed Care. Coding and Claims Processing. Section 6: Advanced Administrative Skills. Assisting with Library, Research, Travel, And Meetings. Office Environment. Management Responsibilities.