The Supervisor's Portable Answer Book Book

Proven solutions to the people problems you face on the job, in an easy-to-use Q&A format.

You'll see exactly how to:

• Respond effectively to any type of employment complaint
• Attract the best possible workers to your team and keep them motivated
• Deal with difficult employees such as goof-offs, slow learners, and know-it-alls
• Develop a positive, two-way rapport with your boss and other supervisors
• Communicate clearly and persuasively whether you are speaking to someone or writing a report or memo
• Turn the tables on office politicians
• Dish out discipline when necessary without "turning off" employees

Focusing squarely on people-handling skills that can make or break any supervisor, this pocket-size question-and-answer book provides you with quick help for tough day-to-day people problems.