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Acknowledgements | ||
Introduction | ||
Ch. 1 | The need for change in Human Resources | 1 |
Ch. 2 | Self-assessment | 9 |
Ch. 3 | Collecting feedback from internal customers | 25 |
Ch. 4 | Budget and activity analysis | 37 |
Ch. 5 | Improving the competence of Human Resource staff | 51 |
Ch. 6 | Establishing a long-term Human Resource strategy to support the business strategy | 71 |
Ch. 7 | Setting hard and soft targets for Human Resource service delivery | 79 |
Ch. 8 | Improving the Human Resource function | 87 |
Ch. 9 | Conclusions | 97 |
Appendix | 99 | |
Index | 121 |
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