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1 Introduction
Even skilled experts make mistakes
Our study
Our approach
2 What is Multitasking and How is it Accomplished?
Multitasking in modern life
How is multitasking really accomplished?
3 The Ideal: Flight Operations as Depicted by Flight Operations Manuals
Phases of flight
Descent and approach
Landing, taxi-in, and shutdown
4 The Real: Flight Operations Add Complexity and Variability
5 Analysis of Concurrent Task Demands and Crew Responses
Our ASRS study
Four prototypical situations
Cognitive aspects
Applying these cognitive concepts to cockpit operations
Conclusion
6 The Research Applied
Reviewing and revising procedures
Aviation and beyond
Summary of recommendations
Concluding thoughts
Appendix A Methods
Appendix B Human Agents
Appendix C Observed Perturbations
Appendix D Errors Cited in ASRS Incident Reports
Glossary
References
Index
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