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| Foreword | ||
| Pt. I | Computer obliteracy | |
| Ch. 1 | Riddles for the information age | 3 |
| Ch. 2 | Cognitive friction | 19 |
| Pt. II | It costs you big time | |
| Ch. 3 | Wasting money | 41 |
| Ch. 4 | The dancing bear | 59 |
| Ch. 5 | Customer disloyalty | 71 |
| Pt. III | Eating soup with a fork | |
| Ch. 6 | The inmates are running the asylum | 81 |
| Ch. 7 | Homo logicus | 93 |
| Ch. 8 | An obsolete culture | 105 |
| Pt. IV | Interaction design is good business | |
| Ch. 9 | Designing for pleasure | 123 |
| Ch. 10 | Designing for power | 149 |
| Ch. 11 | Designing for people | 179 |
| Pt. V | Getting back into the driver's seat | |
| Ch. 12 | Desperately seeking usability | 203 |
| Ch. 13 | A managed process | 217 |
| Ch. 14 | Power and pleasure | 235 |
| Index | 245 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Timothy Evans
reviewed The Inmates Are Running the Asylum: Why High-Tech Products Drive Us Crazy and How to Restore the Sanity on June 26, 2013
The Inmates Are Running the Asylum: Why High-Tech Products Drive Us Crazy and How to Restore the Sanity
Inmates is all about design. Bad design is rife in the computer technology arena according to Cooper. That's true, especially when the book was published in 2004 (for those who don't realize, this is before the iPhone, the Kindle, YouTube, and Gmail. Everyone was on Windows XP, and iTunes was one year old). Cooper hates bad computer design. I mean REALLY HATES bad computer design. He has so much nerdrage against programmers that he calls them at various points in the book "sadistic", "unreasonable", "ridiculous", and non- human (though that last one is supposed to be ironic). I found this off-putting. You can hate bad UI all you like, but if you are so focused on disliking it you will alienate your audience. I felt like I was reading YouTube comments.
In spite of Cooper's venomous speech, he did have some good ideas near the end of the book. These were my takeaways from the book:
1. Design needs to be goal-oriented rather than task-oriented. That is, what a user trying to accomplish rather than what process used should be the focus.
2. Be specific about who you are programming for. If you try to please everybody you will please nobody, so please a specific type of person.
3. Ease of use should trump features. Adding features that are hard to use is not adding value, it is adding frustration.
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