The Human Side of Outsourcing: Psychological Theory and Management Practice Book

List of Figures and Tables ix

List of Contributors xi

Foreword xv

Preface xvii

Acknowledgements xix

Part I Oursouching in Practice 1

1 Introudction Stephanie J. Morgan 3

2 The Client Side - Retained Organization Irvine Caplan 11

3 Outsourcing - A Provider's Tale Simone Hemingway 27

4 Sourcing for Outsourcing Yvonne Williams 37

5 Experiencing Cultures: An Automotive Engineer in the Middle Kingdom - Lessons in Life Ivan Pogson 49

Part II Theory and Evidence 71

6 Introduction to Theory and Evidence Stephanie J. Mogan 73

7 The Context and Narrative of Outsourcing Royston Morgan 95

8 Cultural Differences in Outsourcing Brigitte Cobb 121

9 Establishing Trust in Virtual Teams Alex Watts 141

10 Knowledge Transfer and Knowledge Sharning Richard Blakeley Stephanie J. Morgan 181

11 The Experience of Outsourcing Transfers - A Life - Cycle Approach Royston Morgan 191

12 Downsizing, Stress and Forgiveness: A US Perspective Jan Aylsworth 217

13 Transitioning and the Psychological Contract Stephanie J. Morgan 249

14 Conclusion: Towards a Model of Responses to Outsourcing Stephanie J. Morgan 263

Index 279