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Book Categories |
Preface | ||
The Author | ||
Introduction: The Change Management Process | 1 | |
1 | Teams: Building the Infrastructure for Effective Change | 17 |
2 | Communications: Beating the Grapevine with an Open Two-Way Strategy | 33 |
3 | Culture: Managing All the Components | 53 |
4 | Leadership: Developing the Key Attributes for Leading Change | 67 |
5 | Set Goals | 81 |
6 | Measure Performance | 93 |
7 | Provide Feedback and Coaching | 101 |
8 | Be Generous with Rewards and Recognition | 109 |
Appendix A: Strategic Toolkit | 123 | |
Appendix B: Implementation Toolkit | 129 | |
Appendix C: Glossary of Terms | 135 | |
Appendix D: Recommended Readings | 137 | |
Index | 143 |
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