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Book Categories |
Preface | ||
About the Author | ||
1 | Pin the Tail on the Donkey (Making Good Hiring Decisions) | 1 |
2 | Up Your Attitude (A Good Attitude = High Morale) | 31 |
3 | Pygmalion's Fair Lady (The Power of Expectation) | 59 |
4 | Ma Bell Did It (Communicate) | 83 |
5 | Ch-Ch-Ch-Change (Take Charge of Change) | 113 |
6 | Get 'Em Psyched (Build Fun into Your Organization) | 139 |
7 | Who's on First? (Is It Leadership Or Is It Management?) | 163 |
8 | Close Encounters of the Worst Kind (Managing Difficult People) | 187 |
9 | All Aboard (Orientation and Training) | 219 |
Appendix | 247 | |
Glossary | 251 | |
Index | 253 |
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