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Preface | ||
Acknowledgments | ||
Introduction | ||
Ch. 1 | First Impressions | 1 |
Ch. 2 | Communication Styles | 9 |
Ch. 3 | Tried-and-True Greeting Strategies | 19 |
Ch. 4 | Clothing and Accessories | 33 |
Ch. 5 | Good Grooming | 53 |
Ch. 6 | The Job Interview | 61 |
Ch. 7 | The Business Meeting | 71 |
Ch. 8 | Office Tactics | 81 |
Ch. 9 | Conversation Is Not Small Talk | 93 |
Ch. 10 | Secrets of the Public Speakers | 103 |
Ch. 11 | Correspondence | 109 |
Ch. 12 | Electronic Etiquette | 131 |
Ch. 13 | Compliments, Criticism, and Conflict | 145 |
Ch. 14 | Dining for Dollars | 157 |
Ch. 15 | A World of Diversity | 175 |
Ch. 16 | The Disabled in the Workplace | 189 |
Index | 199 |
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