The Conflict and Communication: 30 High-Impact Training Exercises for Adult Learners Book

	Preface	ix
	Acknowledgments	xi
	Teaching About Conflict and Communication with Games and Exercises
	Why Playing Games in the Classroom Is Serious Business	3
	Creating a Successful Learning Environment	5
	Some Good Questions about Conflict	11
	Conflict and Communication Exercises
	My Workshop Starts in Five Minutes
1.	Three Similarities and One Difference	18
2.	A New Leaf	23
3.	Right Listening	26
4.	Building Bridges	33
5.	Climbing Life's Ladders	36
6.	Draw a House	41
7.	Energy Jump	46
8.	Meet the Press	49
9.	Not "I"	54
10.	Sentence Relay	62
11.	The Squares Game	68
12.	What You See Is What You Get	73
	Exercises to Prepare in Advance
13.	Four Roads to Resolution	81
14.	A Time You Felt Different	88
15.	Centering under Pressure	95
16.	How Soon Is Possible?	101
17.	I Lean	105
18.	Minefield	108
19.	Missing the Meaning	113
20.	Say It, Shout It, Skip It	116
21.	Telephone Tales	121
22.	Think Fast: Three Variations	126
23.	Timed Square	131
24.	Values Clarification	137
25.	What's in a Word?	143
26.	Workers and Managers	150
	Full-Day Workshops
27.	Diversity Dialogue	157
28.	Hold Please	163
29.	The Synthetic Culture Lab	168
30.	Write Your Own Case Study	173
	Trainer's Toolbox
	Exercise Matrix	188
	Sample Agendas	190
	Handouts, Flipcharts/Overheads, and Charts	204
	Tips for Leading Group Activities	267
	Fun Ways to Break into Groups	268
	Additional Resources	273
	Index	281