The Complete Book of Model Business Letters Book

Whether you communicate via letter, fax or e-mail, you and your business will be judged by what you write.

But why waste valuable time and effort writing them from scratch when you can have your business correspondence already written for you? The Complete Handbook of Model Business Letters gives you 725 model letters, ready to use "as is"—or easily personalized by adding just a few words.

Organized for easy access, these letters and memos are divided into three main categories that reflect the way most of us conduct business today: Geting Business (turning up prospects, converting prospects into customers), Doing Business (working with clients and customers), and Inside Business (correspondence with emmployees, colleagues, supervisors).

Each letter is generic enough to be used in a broad range of businesses, yet detailed enough to address the complex and varied situations that frequently crop up. Clearly labeled and thoroughly indexed, you'll have at your fingertips reproducible letters to suit your every need, such as:— Reviving Inactive Customers

* Direct Mail Advertising

* Requesting Information

* Credit and Collection

* Reprimanding an Employee

* Follow-Up Inquiries

* Handling Financial Problems

* Declining Requests for Favors

* Responding to Complaints

* Appreciation and Sympathy

Also included are step-by-step guidelines on the right structure for each type of letter, as well as hundred of opening sentences to "jump start" your own correspondence.