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Introduction 1
Soft Skills Yield Hard Results
1 Commit to Leadership First, Everything Else Second 17
Delivering Results Through People, by People, and with People
2 Lead Differently Than You Think 37
Think Analytically, Act Collaboratively
3 Embrace Your Softer Side... 61
(And Move from Good to Great as a Result)
4 Forge Right Relationships, Drive Right Results 81
Go Sideways to Move Ahead
5 Master Communications: Always and All Ways 105
Compelling the Action You Need
6 Inspire Others 125
You Can't Lead If Others Won't Follow
7 Build People, Not Systems 143
Increase Capability and Capacity to Deliver Results
8 The Professional Payoff: Delivering Business Results 163
You Get to Maximize IT Value---the Job You Signed Up to Do
9 The Personal Payoff 183
Gaining Greater Fulfillment Inside and Outside Work
Appendix: An Overview of the Research 195
Notes 199
Acknowledgments 205
Index 209
About the Authors 219
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