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Book Categories |
Figures and Exhibits | ||
Preface | ||
Acknowledgments | ||
1 | Task I: Appreciating the Situation | 13 |
2 | Task II: Developing Strategic Alignment | 41 |
3 | Task III: Evoking Change Leadership | 67 |
4 | Task IV: Expanding Understanding and Commitment | 87 |
5 | Task V: Analyzing Processes | 105 |
6 | Task VI: Designing Processes, Work, and Boundaries | 137 |
7 | Task VII: Planning Implementation | 175 |
8 | Task VIII: Establishing Metrics | 191 |
9 | Task IX: Managing Transitions | 207 |
10 | Task: X: Continuous Learning and Improvement | 233 |
11 | A Checklist | 249 |
References | 257 | |
About the Authors | 261 | |
Index | 263 |
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