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List of figures vii
Preface ix
Introduction 1
Step 1. What is this thing called Innovation? 9
Step 2. Understanding where you are - and how to change 29
Step 3. Create the right environment 39
Step 4. The barriers to Innovation 65
Step 5. The dance of Innovation 81
Step 6. Encourage break-out thinking 87
Step 7. Learn to notice things differently 95
Step 8. Harvest ideas 99
Step 9. Develop a new way of working 105
Step 10. Benchmark and measure 113
The people aspects of innovation: attitude vs. knowledge vs. skill 117
Putting it all together 127
Where next: what is the next step or indeed the next journey? 157
Appendices
Innovation audit 165
Innovation labs 169
Are you sitting comfortably? 171
Frameworks, templates and tools 187
Creativity tools and techniques 199
Note 203
References 205
Index 207
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