Teach Yourself Teams and Team-Working Book

	Start here...	1
1	Team Basics	3
	Team (teem), n: What's in a word?	3
	Teams in the workplace	4
	Why teams?	5
	Teams and you	6
	Coming together	7
	Team or group?	12
	Team: a definition	12
	How does a team happen?	13
	Top Team Tips No. 1	15
	What's next?	15
2	Teams - What and Where?	16
	Teams and organizations	17
	Teams, titles and tasks	18
	Teams - right or wrong?	22
	Team tasks	23
	Teams - where and when	25
	Top Team Tips No. 2	27
	What's next?	27
3	Who is in Your Team?	28
	People basics	28
	Large or small?	29
	Milestone	31
	People in teams	32
	Finding the balance	34
	Who'll be in your team?	35
	Team roles	35
	Belbin team roles	37
	No choice	39
	Top Team Tips No. 3	40
	What's next?	40
4	The Team Charter	41
	What and why	42
	Creating your charter	43
	The first time	44
	Meetings, meetings and meetings	46
	Principles	47
	Operating benchmarks	47
	Procedures	48
	Your team charter	48
	Top Team Tips No. 4	50
	What's next?	50
5	Teams: Growth, Development and Change	51
	Steps and stages	52
	Forming	54
	Storming	55
	Norming	57
	Performing	58
	On the way	59
	Top Team Tips No. 5	61
	What's next?	61
6	Team Building	62
	Start here	63
	Next step	65
	Factor X	65
	Spending time together	67
	Trust	68
	Clear communication	70
	Empowerment	71
	Tolerance	72
	Constructive conflict	73
	Top Team Tips No. 6	75
	What's next?	75
7	Team Problems	76
	Do you have a problem?	77
	Team problems - what and why	78
	Problem solving - the driving force	81
	Problem solving - the process	82
	What now?	87
	Top Team Tips No. 7	88
	What's next?	88
8	Team Tools and Techniques	89
Team tools 1	Flow Charts	89
Team tools 2	Cause and Effect	91
Team tools 3	80/20	92
Team tools 4	Nominal Groups	94
Team tools 5	Force Fields	95
Team tools 6	Brainstorming	96
Team tools 7	Influence diagrams	98
Team tools 8	Multiple Cause diagrams	99
Team tools 9	What, Where, When, Who, How and Why?	100
	Top Team Tips No. 8	103
	What's next?	103
9	Team Meetings	104
	The problem with meetings	105
	Meetings - good	106
	Agendas	109
	Minutes	110
	Chair-people or co-ordinators	112
	Team meeting people	113
	Top Team Tips No. 9	113
	What's next?	114
	Co-ordinator self-evaluation questionnaire	115
	Meeting participant self-evaluation questionnaire	116
10	Team Communication	117
	Communication and the workplace	117
	Communication and the team	118
	First steps	119
	Words, words and words	120
	Body signals	120
	One-way or two-way?	121
	Half or whole?	122
	Full communication	123
	Listening	124
	Top Team Tips No. 10	126
	What's next?	126
	Guide to good listening	127
	Listening skills self-evaluation questionnaire	128
11	Teams and Motivation	129
	Basics	130
	Theory X and Theory Y	131
	Hygiene and motivation	132
	Expectations and hopes	134
	Team motivation	135
	Team motivation checklist	138
	Top Team Tips No. 11	138
	What's next?	139
12	Being a Team Leader	140
	Power or influence	141
	Why, how and when?	145
	Which one for you?	148
	Leadership and teams	149
	Team leaders - good and bad	150
	You as a team leader	151
	Top Team Tips No. 12	152
	What's next?	152
13	Being a Team Member	153
	Why?	154
	What it takes	155
	What's going wrong?	157
	Being an effective team member checklist	158
	Effective team member - a don't do checklist	160
	Getting it right	160
	The ideal team member - a wish list	161
	Top Team Tips No. 13	161
	What's next?	162
14	Did You Get There? Check Out You and Your Team	163
	The team and teamworking check out questionnaire	165
	Analysis	168
15	What Now and Where Next?	170
	Top team tips
No. 1	Team Basics	170
No. 2	The What and Where of Teams	171
No. 3	Who's in Your Team?	171
No. 4	The Team Charter	172
No. 5	Team Growth and Development	172
No. 6	Team Building	172
No. 7	Team Problems	173
No. 8	Team Tools and Techniques	173
No. 9	Team Meetings	174
No. 10	Team Communications	174
No. 11	Teams and Motivation	175
No. 12	Being a Team Leader	176
No. 13	Being a Team Member	176
	Conclusion	177
	Further Information	178
	Books	178
	Some useful websites	179
	Index	180