Sustaining Distance Training: Integrating Learning Technologies Into the Fabric of the Enterprise Book

	Figures, Tables & Exhibits
	Preface
	The Authors
Pt. 1	Introduction
1	The Context of Distance Training: Predicting Change	3
2	A Framework for Sustaining Distance Training	13
Pt. 2	Meeting the Challenge of Uncommon Organizational Change
3	Distance Training at the U.S. Army Intelligence Center: Surviving Implementation	31
4	Lessons from Merging SBC's Regional Telecom Training Centers	48
5	The World Is Officially Open for Business: How MCI WorldCom Used the Corporate Intranet to Train a New-Era Communications Company	70
6	Attracting, Training, and Retaining Instructors for Distance Learning at the U.S. General Accounting Office	85
7	Making It Work in a Nontraditional Organization: Distance Training at Reseau INTERACTION Network	106
8	Distance Learning at the IRS: Supporting Organizational Change	124
Pt. 3	Setting Competitive Standards
9	Strategic Planning for an Online Distance Education Program: Driving Change Through Education at the UAW-DaimlerChrysler National Training Center	147
10	Sustaining Distance Education and Training at First Union: Transitioning from the Classroom	164
11	Beyond the Sizzle: Sustaining Distance Training for Ford Motor Company Dealerships	178
12	Learning to Work in Web Time: Evaluating Time-to-Market Instruction at Nortel Networks	199
13	Integration of Individual Coaching in a Distance Learning Environment: Experiences at Cap Gemini Ernst & Young	218
14	Hewlett-Packard's Regional Training Center: Site Information & Learning Centers (SILC)	235
Pt. 4	Achieving Organizational Goals
15	Building Motivation for Distance Learners in Public Health	255
16	Supporting an Enterprise Distance Learning Program at NYNEX	270
17	The U.S. Postal Service's Integration of Distance Training and Education Initiatives to Meet Organizational Goals	291
18	TeleEducation NB: Problems with Integrating Technology into a Provincewide Distributed Distance Learning Network	312
19	From Training Enhancement to Organizational Learning: The Migration of Distance Learning at the American Red Cross	329
Pt. 5	Summary
20	Tools for Change: Linking the Organizational Perspective with Distance Training and Education Programs	351
	App.: Case Study Research Methodology Used for This Book	359
	Glossary	369
	References	381
	Index	391