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Table of Contents
Getting into Supervision
1. Should You Be a Supervisor?
2. Making the Transition
3. The Supervisor’s Role and Responsibility in the Modern Organization
Human Relations and Communications: The Key to Successful Supervision
4. Achieving Productivity Through People
5. The Supervisor-Employee Relationship
6. Creating a Productive Working Climate
7. Quality Control and Continuous Improvement
8. The Effective Work Team
9. Communicating Privately
10. The Problem Employee
11. Staffing
12. Delegation
13. Use Your Knowledge Power
14. Managing Performance
Managing Yourself
15. Learning How to Concentrate and Manage Your Time
16. Establishing Goals and Planning
17. Setting Priorities
18. Make Decisive Decisions
Where Do I Go From Here?
19. Common Mistakes You Don’t Want to Make
20. Converting Change into Opportunity
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Dale Hunter
reviewed Supervisor's Survival Kit on December 30, 2019
Supervisor's Survival Kit
Most business books, except maybe a handful, can be summarised in a page or two. The exceptions are the classics, and they are indeed a handful. This book cashes in on the success of its predecessor, "The Loyalty Effect". Now while that book could have summarised in a couple of pages, I would rate it four stars, as it is full of anecdotes and examples that have entered the business canon on loyalty.
This book basically pushes a formula for "net promoter score", or NPS. It is intuitive, and has some correlation with the claimed variables of customer retention and financial success. However, research into the NPS shows up various flaws. (If you are interested, start here - )
Basically, the authors should have candidly proclaimed that the formula is a shortcut, and indeed not a scientific metric. Other warnings around the possibility of better metrics, and how different environmental factors would affect the efficacy of NPS, would have made this, IMO, a much more honest book.
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Add Supervisor's Survival Kit, Continuing the Elwood Chapman tradition, author Cliff Goodwin brings you The Supervisor's Survival Kit, the11h Edition. Updated throughout, this new edition focuses on the essential techniques and skills needed to be an eff, Supervisor's Survival Kit to the inventory that you are selling on WonderClubX
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Add Supervisor's Survival Kit, Continuing the Elwood Chapman tradition, author Cliff Goodwin brings you The Supervisor's Survival Kit, the11h Edition. Updated throughout, this new edition focuses on the essential techniques and skills needed to be an eff, Supervisor's Survival Kit to your collection on WonderClub |
