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Book Categories |
Foreword | ||
Introduction | ||
1 | A World of Distinctions And Distortions | 1 |
2 | What and Where is Central and Eastern Europe? | 19 |
3 | So Many Similarities, So Many Differences | 39 |
4 | Coming Home As a Stranger in a Strange Land | 64 |
5 | Finding Points of Synthesis | 73 |
6 | Building on Common Ground | 97 |
7 | Customer Service and Client Maintenance in CEE | 110 |
8 | The Long Shadow of Mother Russia | 123 |
9 | Culture, Corruption, and Other Imperatives | 137 |
10 | Looking Ahead | 158 |
11 | Looking for a CEE-Specific Manager Development Model | 176 |
Epilogue | 202 | |
Selected Bibliography | 209 | |
Index | 212 |
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