Studying the Organisation and Delivery of Health Services: A Reader Book

1	Advice provided in British community pharmacies : what people want and what they get	6
2	Underuse of coronary revascularisation procedures in patients considered appropriate candidates for revascularisation
3	Integrated care pathways in stroke management	31
4	The shifting perspectives model of chronic illness	39
5	Continuity of care in general practice : effect on patient satisfaction	48
6	Left in limbo : patients' views on care across the primary/secondary interface	62
7	Preferences for chemotherapy in patients with advanced non-small cell lung cancer : descriptive study based on scripted interviews	72
8	Decision aids for patients facing health treatment or screening decisions : systematic review
9	Promoting patient participation in the cancer consultation : evaluation of a prompt sheet and coaching in question-asking	93
10	Health care rationing : the public's debate	103
11	Nurse recruitment and retention in nineteenth-century London teaching hospitals	118
12	Labour turnover in the British National Health Service : a local labour market analysis	126
13	Occupational stress and family life : a comparison of male and female doctors	136
14	Lower Medicare mortality among a set of hospitals known for good nursing care	148
15	Randomised controlled trial comparing cost-effectiveness of general practitioners and nurse practitioners in primary care	158
16	The cost and effectiveness of the London Helicopter Emergency Medical Service	176
17	How do stroke units improve patient outcomes?	188
18	Does volume really affect outcome? : lessons from the evidence	198
19	Consequences of discharges from intensive care at night	206
20	System-induced setbacks in stroke recovery	215
21	Enhancing performance in health care : a theoretical perspective on agency and the role of information	228
22	Assessing the impact of total quality management and organisational culture on multiple outcomes of care for coronary artery bypass graft surgery patients
23	Receptive and non-receptive contexts for change	249
24	General management in the NHS : assessing the impact	260
25	Applying research to health care policy and practice : medical and managerial views on effectiveness and the role of research	270
26	The reforms : success or failure or neither?	286
27	Some interim results from a controlled trial of cost sharing in health insurance
28	Strong theory, flexible methods : evaluating complex community-based initiatives	304
29	Working together : lessons for collaboration between health and social services	315
30	Size, composition and function of hospital boards of directors : a study of organisation environment linkage	323