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List of Figures v
Preamble ix
Preface xi
Acknowledgements xvii
Looking Backward, Looking Forward
The Roots of Scientific Management 3
The Impact of Technology: Environments, Productivity, and Staff Roles 7
Diagnosing Problems and Preparing for a Study
Identifying Targets of Opportunity 15
Identifying the Problem: Diagnostic Tools 25
Preparing for a Study 37
What We Do: The Tools
Block Diagram 53
Tools for Process Analysis 57
Check Sheets 57
Work-flow Diagram 63
Flow Process Chart 69
Flow Chart 81
Tools for Special Situations 91
Forms and Templates 109
How Much Time It Takes
Tracking Systems: Throughput/Delay Analysis 123
Self-Administered Diary Studies 127
Work Sampling 135
Direct Time Study 151
How Much It Costs
Costs 165
Post-Study Activities
Assessing Current Activities 187
Designing Streamlined Activities 201
Implementing New Activities 221
Managing Organizational Change 241
Index 261
About the Author 269
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Christopher Saylor
reviewed Streamlining Library Services: What We Do, How Much Time It Takes, What It Costs, and How We Can Do It Better on March 01, 2010
Streamlining Library Services: What We Do, How Much Time It Takes, What It Costs, and How We Can Do It Better
Not popular reading...it is truly a book for managers and administrators, but it was helpful for me to think ahead on how best to manage interlibrary loan services where I work.
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Add Streamlining Library Services: What We Do, How Much Time It Takes, What It Costs, and How We Can Do It Better, Despite technologies, many basic library activities still lend themselves to analysis and improvement. Author Richard Dougherty provides numerous examples and easy-to-apply tools and techniques that can be used to analyze what libraries are doing, how the, Streamlining Library Services: What We Do, How Much Time It Takes, What It Costs, and How We Can Do It Better to the inventory that you are selling on WonderClubX
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Add Streamlining Library Services: What We Do, How Much Time It Takes, What It Costs, and How We Can Do It Better, Despite technologies, many basic library activities still lend themselves to analysis and improvement. Author Richard Dougherty provides numerous examples and easy-to-apply tools and techniques that can be used to analyze what libraries are doing, how the, Streamlining Library Services: What We Do, How Much Time It Takes, What It Costs, and How We Can Do It Better to your collection on WonderClub |
