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Series editor's preface | ||
Preface | ||
Acknowledgements | ||
1 | Introducing strategic management in the public services | 1 |
2 | Mission statements, performance and situational analysis | 18 |
3 | Strategic decisions and evaluation | 41 |
4 | Systems and implementation | 65 |
5 | Strategic leadership | 87 |
6 | Coordination and cooperation | 102 |
7 | Strategy and crisis | 122 |
8 | Public-friendly strategic management | 139 |
9 | Transformational strategic management | 159 |
Appendix | Worksheets for comprehensive strategic planning | 173 |
Bibliography | 191 | |
Index | 199 |
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