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Ch. 1 A Foundation of Community 1
Vignette: British Petroleum - Enlightened Leader or Lightning Rod? 1
Ch. 2 Historical Foundations 45
Vignette: Westinghouse Versus Edison
Ch. 3 Scouting the Terrain 87
Vignette: The Greening of Nuclear Power
Ch. 4 Corporate Social Responsibility (CSR) Vignette: Wal-Mart's Makeover? 125
Ch. 5 Special Interest Activities as Foes or Allies 157
Vignette: Fast Food - A Lightning Rod for Big Food Protest
Ch. 6 Issues Communication 199
Vignettes: Activists Speak with Many Tools
Ch. 7 Obligations and Constraints on Issues Communication 245
Vignette: Corporate Speech-Free, Free for Some, or Not at All? Chapter Goals
Ch. 8 Issues Management and Crisis Communication 273
Vignette: It Takes Two to Tango
Ch. 9 Issues Management and Risk Communication 309
Vignette: Risk, Risk Everywhere
Ch. 10 Brand Equity and Organizational Reputation 349
Vignettes: Proactive Versus Reactive
References 373
Index 405
About the Authors 411
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