Social Networking for Business: Choosing the Right Tools and Resources to Fit Your Needs Book

Acknowledgments xiii

About the Author xiv

Chapter 1 Social Computing on the Ascent 1

Reshaping the Way We Work 5

Integrating into Business Processes and Activities 8

Summary 9

Chapter 2 Sharing a Social Experience 11

Modeling Social Experiences 17

Different Experiences for a Complex World 21

Summary 23

Chapter 3 Leadership in Social Environments 25

Governance and Leadership Models 28

A Selection of Leadership Models 29

The Centralized Models 29

The Delegated Model. 32

The Representative Model 34

The Starfish Model 35

The Swarm Model 36

Choosing a Leadership Model 37

Leaders and Influencers 40

Summary 42

Chapter 4 Social Tasks: Collaborating on Ideas 45

The Structure of Social Tasks 46

Identifying Beneficiaries 47

Describing the Form of Aggregation 48

Building a Template for a Task 49

Different Models of Social Tasks 49

Idea Generation 50

Codevelopment 53

Finding People 58

Summary 60

Chapter 5 Social Tasks: Creating and Managing Information 61

Recommendations and Reviews 61

Reviews 62

Direct Social Recommendations 63

Derived Social Recommendations 65

Creating and Categorizing Information 66

Sharing Collections 67

Folksonomies and Social Tagging 68

Direct Social Content Creation 70

Derived Social Content Generation 71

Filtering Information 72

Social Q&A Systems 73

Summary 74

Chapter 6 Social Ecosystems and Domains 75

Grouping Instances 75

Grouping Tools 77

Grouping Audiences into Domains 78

Who in the Organization Should Run the Social Environment? 81

Summary 83

Chapter 7 Building a Social Culture 85

Defining a Culture for a Social Environment 86

Ideology and Values 87

Behavior and Rituals 88

Imagery 90

Storytelling 92

Culture and Maturity of Social Environments 93

The Cultural Impact of Social Architecture 94

How Social Experience Models Impact Culture 94

How Social Leadership Models Impact Culture 97

How Social Tasks Impact Cultural Values 99

Summary 99

Chapter 8 Engaging and Encouraging Members 101

Belonging and Commitment 101

Creating a Model for Identifying Commitment 103

Maturing over a Lifecycle 108

Programs to Grow or Encourage Your Social Group 112

Membership Reward Programs 112

Recruiting Evangelists and Advocates 114

Member Training and Mentoring Programs 116

Summary 117

Chapter 9 Community and Social Experience Management 119

The Value and Characteristics of a Community Manager 120

Personality Traits and Habits 125

Where Do Community Managers Fit in an Organization? 127

Community Manager Tasks and Responsibilities 129

Member and Relationship Development 129

Topic and Activity Development 132

Administrative Tasks 133

Communications and Promotion 135

Business Development 136

Summary 137

Chapter 10 Measuring Social Environments 139

What Can You Measure? 140

Dimensions of Measurement 143

Types of Metrics 144

Metrics and Social Experiences 147

Measurement Mechanisms and Methods 149

Quantitative Analytic Measurement Mechanisms 149

Qualitative Measurement through Surveys and Interviews 150

Summary 152

Chapter 11 Social Computing Value 153

Defining the Structure of a Social Environment 154

Choosing a Social Experience 154

Setting a Social Leadership Model 156

Defining a Social Task 157

Grouping Experiences and Identifying the Audience Domain 159

Cultural Forces Shaping Social Environments 160

Social Computing and Business Strategy 161

Bonus Content: Is a Solo Authored Book on Collaboration an Oxymoron?

Index 163