Six Sigma Fundamentals: A Complete Guide to the System, Methods and Tools Book

	Acknowledgments
	Common Abbreviations Used in Six Sigma
	Preface
	Introduction
Ch. 1	Overview of Six Sigma	1
Ch. 2	Customer Satisfaction	23
Ch. 3	The DMAIC Model	31
Ch. 4	Common Methodologies Used in the DMAIC Model	45
Ch. 5	Design for Six Sigma	153
Ch. 6	Common Methodologies and Tools Used in the DCOV Model	173
Ch. 7	Roles and Responsibilities	221
Ch. 8	Six Sigma Applied in Non-manufacturing	227
Ch. 9	Training and Certification	251
Ch. 10	Implementing Six Sigma	271
App. A	Core Competencies for Six Sigma Methodology	279
App. B	Traditional Sigma (Abridged) Conversion Table	282
App. C	The Process of QFD	284
App. D	Example of Using the Quality Charts in the QFD process for Each of the Stages	288
App. E	Using Binomial and Poisson Distributors	299
App. F	Development Flow for an Automotive Organization	320
	Selected bibliography	331
	Index	337
	About the Author