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Foreword by Nancy M. Dixon.
Introduction.
Chapter 1: Knowledge Jam Rationale: Solving Thorny Problems.
What's Not Working?
Blind Spots.
Mismatches.
Knowledge Jails.
Sidebar: Contrasting the Effects of Non-Participative Versus Collective Capture.
Chapter 2: Knowledge Jam Basics.
Step 1: Select.
Step 2: Plan.
Step 3: Discover/Capture.
Step 4: Broker.
Step 5: Reuse.
Chapter 3: Discipline 1: Facilitation.
The Facilitator's Mandate.
1. Facilitating the Select Step.
2. Facilitating the Plan Step.
3. Facilitating the Discover/Capture Step.
4. Facilitating the Broker Step.
5. Facilitating the Reuse Step.
Chapter 4: Discipline 2: Conversation.
Posture of Openness.
Pursuit of Diversity.
Practices of Dialogue.
Chapter 5: Discipline 3: Translation.
Brokers' Motivators.
Brokering Basics.
Chapter 6: Bespeckled, Married, and Emancipated.
Boundary-Spanning.
Surfacing Usable Insight.
Putting Knowledge to Work.
Chapter 7: Knowledge Jam Heritage: Prequel to the Three Disciplines.
Intelligence Acquisition.
Organizational Learning.
Sidebar: Structural Dynamics: Strategically Simulating Diversity.
Collaboration Technology.
Chapter 8: Comparing Knowledge Jam to Other Knowledge-Capture Methods.
A Facilitation-Conversation-Translation Scale.
Chapter 9: Building a Knowledge Jam Practice.
Building a Business Case and Selling Knowledge Jam.
Sidebar: The Price Is Right!
Cultivating Knowledge Jam Facilitators.
Measuring and Promoting Success.
Chapter 10: Knowledge Jam for Leading Change and Leveraging Social Media.
Using Knowledge Jam for Leading Change.
Sidebar: Jamming in the Boardroom—Shared Insight in Action.
Knowledge Jam for Business Transformation and Social Media.
Chapter 11: An Invitation.
Why Knowledge Jam (and other forms of Knowledge Elicitation) will take off.
You Have Your Toolkit.
More Than a Business Tool.
Appendices.
A: Knowledge Types.
B: Knowledge Jam Templates.
C: Glossary of Terms.
D: Case Studies.
Institute for Healthcare Improvement (Healthcare Quality Improvement Nonprofit).
Forest Bioproducts Research Institute (New Energy Institute).
E: Knowledge Jam Practice FAQs.
Notes.
Acknowledgments.
The Author.
Index.
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