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Service in the Field: The World of Front-Line Public Servants in Canada Book

Service in the Field: The World of Front-Line Public Servants in Canada
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Service in the Field: The World of Front-Line Public Servants in Canada, As governments attempt to focus more on service delivery, it has become apparent that little is known about the people who actually provide the services. Barbara Wake Carroll and David Siegel discuss structural issues and analyse the various administrativ, Service in the Field: The World of Front-Line Public Servants in Canada
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  • Service in the Field: The World of Front-Line Public Servants in Canada
  • Written by author Barbara W. Carroll, David Siegel
  • Published by McGill-Queen's University Press, 1992/04/11
  • As governments attempt to focus more on service delivery, it has become apparent that little is known about the people who actually provide the services. Barbara Wake Carroll and David Siegel discuss structural issues and analyse the various administrativ
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Authors

Tables, Figures, and Boxes
Acknowledgments
Introduction 3
1 Who Are These People and What Do They Do? 10
2 The Research Described 27
3 "How We Do Things around Here" 44
4 Service to the Public 69
5 The Workplace Environment 98
6 Two Solitudes or One Big Happy Family? Dealing with Head Office 129
7 Administrative Reform: How It Plays in the Field 156
8 Bureaucrats Are People Too 181
9 Where Do We Go from Here? Implications for Implementation and Management Theory 199
App.: Methodology 215
Notes 231
Bibliography 239
Index 249


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Service in the Field: The World of Front-Line Public Servants in Canada, As governments attempt to focus more on service delivery, it has become apparent that little is known about the people who actually provide the services. Barbara Wake Carroll and David Siegel discuss structural issues and analyse the various administrativ, Service in the Field: The World of Front-Line Public Servants in Canada

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Service in the Field: The World of Front-Line Public Servants in Canada, As governments attempt to focus more on service delivery, it has become apparent that little is known about the people who actually provide the services. Barbara Wake Carroll and David Siegel discuss structural issues and analyse the various administrativ, Service in the Field: The World of Front-Line Public Servants in Canada

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Service in the Field: The World of Front-Line Public Servants in Canada, As governments attempt to focus more on service delivery, it has become apparent that little is known about the people who actually provide the services. Barbara Wake Carroll and David Siegel discuss structural issues and analyse the various administrativ, Service in the Field: The World of Front-Line Public Servants in Canada

Service in the Field: The World of Front-Line Public Servants in Canada

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