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Book Categories |
Tables, Figures, and Boxes | ||
Acknowledgments | ||
Introduction | 3 | |
1 | Who Are These People and What Do They Do? | 10 |
2 | The Research Described | 27 |
3 | "How We Do Things around Here" | 44 |
4 | Service to the Public | 69 |
5 | The Workplace Environment | 98 |
6 | Two Solitudes or One Big Happy Family? Dealing with Head Office | 129 |
7 | Administrative Reform: How It Plays in the Field | 156 |
8 | Bureaucrats Are People Too | 181 |
9 | Where Do We Go from Here? Implications for Implementation and Management Theory | 199 |
App.: Methodology | 215 | |
Notes | 231 | |
Bibliography | 239 | |
Index | 249 |
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Add Service in the Field: The World of Front-Line Public Servants in Canada, As governments attempt to focus more on service delivery, it has become apparent that little is known about the people who actually provide the services. Barbara Wake Carroll and David Siegel discuss structural issues and analyse the various administrativ, Service in the Field: The World of Front-Line Public Servants in Canada to the inventory that you are selling on WonderClubX
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Add Service in the Field: The World of Front-Line Public Servants in Canada, As governments attempt to focus more on service delivery, it has become apparent that little is known about the people who actually provide the services. Barbara Wake Carroll and David Siegel discuss structural issues and analyse the various administrativ, Service in the Field: The World of Front-Line Public Servants in Canada to your collection on WonderClub |