Role Transition to Patient Care Management Book

	Preface
1	Trends and Issues Affecting Patient Care Management	3
	Cost Containment and Reimbursement in Canada	9
2	Career Development	22
	Furthering Your Education in Canada	53
3	Role Transition to the Workplace	57
	Role Configuration and Licensure in Canada	75
	Licensure and Registration in Canada	77
	Ancillary Personnel in the Canadian Healthcare System	84
4	Nurses' Rights at Work	94
	Nurses' Rights at Work in Canada	118
	Collective Bargaining Rights	120
5	Legal Implications of Delivery of Patient Care	129
	Licensure and Accreditation of Healthcare Agencies in Canada	131
6	Approaches to Delivery of Patient Care	164
7	Quality Improvement in Healthcare	184
8	The Planning Process	217
9	The Organizing Process	244
10	The Leading Process	277
11	The Controlling Process	305
12	Critical Thinking	337
13	Understanding Healthcare Organizations	373
	Types of Healthcare Systems in Canada	387
14	Making the System Work	407
15	Communication with Patients, Families, Healthcare Providers, and Diverse Cultures	429
	Communication with Families in Canada	454
16	Professionalism: Attitude, Image, and Action	465
	Index	487