Risk and Crisis Management in the Public Sector Book

List of figures, tables and boxes     ix
Preface     xiii
Foreword     xv
Acknowledgements     xvii
Abbreviations     xix
The nature of risk and crisis     1
Drivers for risk and crisis management     31
Assessing risks     59
Responding to risk     89
Contingency planning and crisis preparedness     117
Managing the acute phase of crisis     145
After the crisis: holding decision-makers to account and learning from failure     175
Risk and crisis management in a global world     200
Conclusion     229
Managing risk in public service organizations: a case study     231
Crisis management: a personal account by Ed van Thijn, former Mayor of Amsterdam     238
Index     241