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Book Categories |
List of figures | ||
List of tables | ||
Preface | ||
Introduction | 1 | |
1 | Why are performance measures so bad? | 19 |
2 | The running down of performance measures | 51 |
3 | In search of balance | 81 |
4 | From cost drivers to revenue drivers | 113 |
5 | Learning from ABPA | 145 |
6 | Managing and strategizing with ABPA | 168 |
Notes | 187 | |
Index | 198 |
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