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Introduction Get Right to the Bottom Line
Ch. 1 Be a Partner, Not an Order Taker 1
Ch. 2 Reveal Your Flaws without Fear 23
Ch. 3 Offer Honest and Direct Feedback 43
Ch. 4 Relish Productive Confrontations 61
Ch. 5 Make Gratitude a Habit 79
Ch. 6 Become an Exceptional Listener 95
Ch. 7 Get to Know the Complete Person 113
Ch. 8 Tell Yourself the Truth (and Get Others to Help You) 127
Ch. 9 Give More than People Expect 151
Ch. 10 Maximize Your Return on Relationships 169
Index 187
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