Relevance Regained: From Top-down Control to Bottom-up Empowerment Book

	Preface
Pt. I	Relevance Lost in Top-Down Control	1
1	Information, Action, and Business Performance	3
2	Remote-Control Management in the Dark Age of Relevance Lost	16
3	Consequences of Remote-Control Management	33
Pt. II	Relevance Regained by Bottom-Up Empowerment	55
4	Imperatives of Competition--Past and Present	57
5	Becoming Responsive by Building Long-term Customer Relationships	73
6	Becoming Flexible by Empowering Workers to Remove Constraints	89
7	Management Information for Competitive Excellence	104
8	Activity-Based Cost Management: Relevance Lost Deja Vu	131
9	Putting an Improvement Process in Place	155
Pt. III	Information, Empowerment, and Society	173
10	New Frontiers for Business Education	175
11	The Information Revolution Revisited	197
	Appendix: Where to Turn for Help	205
	Notes	207
	Acknowledgments	217
	Index	221