Reference Services Today Book

Contents Today Is the Same Yet Different

• I. The Reference Interview and Communication Challenges
• The Beginnings
• How to Find Out What People Really Want to Know
• The Unexamined Interview Is Not Worth Having
• The Myth of the Reference Interview
• Referens Simplex or the Mysteries of Reference Interviewing Revealed
• II. Reference Services With Special Functions and Subjects
• The Telephone Patron and the Reference Interview: The Public Library Experience
• The Interlibrary Loan Interview
• Independent Scholars’ Roundtable: A Pioneering Project at Nassau Library System
• Libraries, Literacy, and Lifelong Learning: The Reference Collection
• Information Services to the Academic Scientific Community in the 1980s
• Health Information Services for Lay People: A Review of the Literature With Recommendations
• III. Reference Services and Stages of Automation
• Self-Service at the Information Supermarket: Report on an Enduser’s Online Shopping Trip
• Online Searching and the Patron: Some Communication Challenges
• Implementation and Expansion of On-Line Service in a Liberal Arts College
• Builders of the Future: Reference Influence on Library Automation
• IV. Preparation for Reference Services
• Microcomputer Applications for Teaching Reference Services
• Communicating With the New Reference Librarian: The Teaching Process
• Training Preprofessionals for Reference Service
• V. The Reference Librarian
• Accountable Reference Librarians
• Reference: Rewards or Regrets, Believing Makes It So
• The Courteous Librarian: Helping Public Service Employees to Keep Smiling
• Theory and Practice of Library Client Interaction