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Preface | ||
Ch. 1 | Trends, Imperatives, and Components of Reengineering | 1 |
Ch. 2 | Managing the Process | 11 |
Ch. 3 | A Perioperative Primer: The Place, the Players, and the Network | 25 |
Ch. 4 | Reengineering and Quality Control | 37 |
Ch. 5 | Management Issues in Reengineering | 49 |
Ch. 6 | Reengineering Scheduling and Staff Utilization | 63 |
Ch. 7 | The Patient Flow Process | 77 |
Ch. 8 | Remodeling Patient Care Roles in the OR | 95 |
Ch. 9 | Reengineering in the Ancillary Departments | 107 |
Ch. 10 | Reengineering Materials Management | 121 |
Ch. 11 | Reengineering Information Systems | 135 |
Ch. 12 | Collaborative Care Design: A Global Reengineering Tool | 151 |
App. A | Sample Task Analysis | 167 |
App. B | Sample Analysis of Shared and Primary Tasks | 169 |
App. C | Sample Core Competencies | 171 |
App. D | Sample Surgical Technologist Job Description | 175 |
App. E - Glossary | 177 | |
Index | 179 |
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