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Redefining Financial Services: The New Renaissance in Value Propositions Book

Redefining Financial Services: The New Renaissance in Value Propositions
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  • Redefining Financial Services: The New Renaissance in Value Propositions
  • Written by author Joseph A. DiVanna
  • Published by Palgrave Macmillan, September 2002
  • DiVanna, a consultant and public speaker on the nature of business over the last ten centuries, explores the fundamental redefinition of the role of financial intermediaries in the new century. Combining empirical knowledge with a historical approach, he
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Authors

List of Figuresix
Prefacexi
Acknowledgementsxv
Part IIntroduction to Value Propositions1
Part IIThe Future of Banking Services9
1Designing the Twenty-first-century Financial Institution for Value15
2The Future of Banking: E=mc[superscript 3]24
3Pervasive Computing: Really Getting to Know Your Toaster37
4Convergence and the Changing Landscape of Financial Services48
5eInsurance: Staking a Claim in the New World of Insurance58
6Capital Markets: Global Aspirations, Regional Values and Local Fears64
7Introducing eMarketplaces69
8Web Projects, Infrastructure and Value Propositions76
9Dot-com Lessons Learned: To Be or Not To Be, Value is the Question84
Part IIIGlobal Viewpoints93
10Developing Trust, Brands and Services in African Banking101
11The Asian Advantage: A Modular Approach to Business Agility106
12Taiwanese Collaborative Product Commerce110
13Lifestyle Banking from Down Under114
14The European Synconomy118
15The Scandinavian Approach to mBanking123
16Eastern Europe Inc. Even Shakespeare said 'What's in a Name?'129
17Developing a Twenty-first-century Middle Eastern Financial Services Agenda142
18Diaspora Financial Services for Mobile Populations148
19Globalization: One Size Does Not Fit All151
Part IVThe Future of Payment Systems157
20An Evolution to the Exchange of Value163
21Anticipatory Technologies and Customer Centricity168
22Globalization, Social Adoption, International Regulation and the Evolution to Bankruptcy173
23Privacy: Big Brother Meets the Marketing Mavens179
24Valagents: Digital Indentured Servants in the Age of eMoney190
Part VeMarketplaces: The New Frontier for Services197
25Introducing New Financial Products and Services199
26How to Approach the eMarketplace Space211
27The Evolution of eMarketplaces223
28Opportunities for Financial Institutions in eMarketplaces225
29Creating a Value Proposition229
30Developing Centres of Competencies233
31Selecting the Right Partners and Managing Relationships237
32Moving into Action240
Conclusion: Developing a Twenty-first-century Agenda242
Notes245
References254
Index256


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