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This is a how-to manual for everyone who wants to be more skillful at building relationships, both professional and personal. It offers both problem solving skills and interpersonal insights in a quick, easy-to -read format. The book is based on the premise that businesses and organizations are increasingly focusing on the collaborative skills of employees. It's a combination of Getting to Yes and Dr. Phil. It's also the first book to teach both the external negotiating skills and the internal, self analysis required to collaborate
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