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Part I — Philosophy and Concepts
Chapter 1: The Total Quality Approach to Quality Management
Chapter 2: Quality and Global Competitiveness
Chapter 3: Strategic Management: Planning and Execution for Competitive Advantage
Chapter 4: Quality Management, Ethics, and Corporate Social Responsibility
Chapter 5: Partnering and Strategic Alliances
Chapter 6: Quality Culture: Changing Hearts, Minds, and Attitudes
Chapter 7: Customer Satisfaction, Retention, and Loyalty
Chapter 8: Employee Empowerment
Chapter 9: Leadership and Change
Chapter 10: Team Building and Teamwork
Chapter 11: Effective Communication
Chapter 12: Education and Training
Chapter 13: Overcoming Politics, Negativity, and Conflict in the Workplace
Chapter 14: ISO 9000 and Total Quality: The Relationship
Part II — Tools and Techniques
Chapter 15: Overview of Total Quality Tools
Chapter 16: Problem Solving and Decision Making
Chapter 17: Quality Function Deployment (QFD)
Chapter 18: Optimizing and Controlling Processes Through Statistical Process Control (SPC)
Chapter 19: Continual Improvement Methods with Six Sigma, Lean, and Lean Six Sigma
Chapter 20: Benchmarking
Chapter 21: Just-in-Time Manufacturing (JIT)
Chapter 22: Implementing Total Quality Management
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Add Quality Management for Organizational Excellence: Introduction to Total Quality, This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in, Quality Management for Organizational Excellence: Introduction to Total Quality to the inventory that you are selling on WonderClubX
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Add Quality Management for Organizational Excellence: Introduction to Total Quality, This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in, Quality Management for Organizational Excellence: Introduction to Total Quality to your collection on WonderClub |