Project Red Light Book

Project Red Light is an invaluable resource for any business leader who wants to build a high performance team. Author Mark Bitner brings to life an improvement initiative that focuses on the repetitive cycle of "experiences" and "decisions" that teams are confronted with when delivering a service to a customer. In clear and understandable language, Bitner explains how a leader can implement a systematic approach to improving employee performance, business processes, and ultimately the service provided to the customer. Project Red Light covers a diverse field of topics, including:

• Making continuous improvement a way of life for the team
• Implementing a system where employees have the opportunity to rate and provide input on their service experiences
• Improving team confidence, collaboration and contribution
• Offering employees real empowerment opportunities
• Partnering and coaching employees on project improvement fundamentals
• Learning how to get employees interested and vested into the business they serve
• Strengthening the employee relationship
• Establishing Esprit de Corps

Project Red Light is a useful resource for those leaders who want to get their employees on the same level so a common vision and objectives can be understood, agreed to and accomplished collectively. "Confidence creates high performers. High performers achieve excellence."