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Book Categories |
Foreword | 1 | |
Sect. 1 | Defining the Subject Area | 3 |
Ch. 1 | The Problem of Management | 5 |
Sect. 2 | Managing Ourselves | 17 |
Ch. 2 | Relating to Others | 19 |
Ch. 3 | Self-Management | 28 |
Ch. 4 | Assertiveness | 42 |
Ch. 5 | The Manager's Role in Solving a Problem | 47 |
Sect. 3 | Managing People | 63 |
Ch. 6 | Human Motivation | 65 |
Ch. 7 | Communication | 83 |
Ch. 8 | The Management of Working Groups | 101 |
Ch. 9 | Leadership of Delegation within Organisations | 112 |
Sect. 4 | The Management of Human Resources | 135 |
Ch. 10 | Human Resources Management | 137 |
Ch. 11 | Human Resources Planning | 142 |
Ch. 12 | Getting the Right People | 150 |
Ch. 13 | Affording the Required Skills | 173 |
Ch. 14 | Determining an Acceptable Level of Pay for the Individual Employee | 191 |
Sect. 5 | The Organisational Domain | 215 |
Ch. 15 | The Organisation and Its Environment | 217 |
Ch. 16 | Organisational Design | 227 |
Ch. 17 | Organisational Culture | 251 |
Ch. 18 | Affording Quality | 268 |
Ch. 19 | The Management of Change | 290 |
Sect. 6 | Management Processes | 307 |
Ch. 20 | The Process of Planning | 309 |
Ch. 21 | The Control Process | 322 |
Ch. 22 | The Process of Accountability | 334 |
Sect. 7 | Management Functions | 341 |
Ch. 23 | Finance | 343 |
Ch. 24 | Information Technology | 352 |
Ch. 25 | Marketing | 362 |
Case Studies | 372 | |
Index | 404 |
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