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Acknowledgements | ||
Before we begin ... | 8 | |
Pt. 1 | Background | 13 |
1 | Introduction | 14 |
2 | Organizations and information | 28 |
Pt. 2 | The Process | 41 |
3 | Establishing the ground | 42 |
4 | Information auditing: from initial analysis to doing the audit | 68 |
5 | Information auditing: interpreting and presenting the findings | 92 |
6 | From information audit to information policy | 104 |
Interlude | 114 | |
7 | People and technology: battlefield or creative interaction? | 118 |
8 | How knowledge and information create value for the organization | 138 |
9 | Knowledge and information for managing change | 152 |
10 | Developing and using an information strategy | 166 |
Pt. 3 | Case studies | 181 |
Topic finder | 182 | |
1 | Amnesty International | 186 |
2 | Australian Securities and Investments Commission | 197 |
3 | The British Library | 213 |
4 | Credit Union Services Corporation (Australia) | 233 |
5 | Health Canada Libraries | 250 |
6 | Information Planning Board, Queensland Government | 266 |
7 | Ministry of Agriculture, Fisheries and Food Legal Department | 274 |
8 | The NHS - Information strategies to promote evidence-supported healthcare | 282 |
9 | NatWest Markets | 293 |
10 | Ogilvy & Mather | 311 |
11 | Singapore Productivity and Standards Board | 315 |
12 | Surrey Police | 325 |
13 | Thomas Miller & Co. Ltd | 343 |
14 | University of North London | 349 |
Index | 365 |
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