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Practical Plans for Difficult Conversations in Medicine: Strategies That Work in Breaking Bad News Book

Practical Plans for Difficult Conversations in Medicine: Strategies That Work in Breaking Bad News
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  • Practical Plans for Difficult Conversations in Medicine: Strategies That Work in Breaking Bad News
  • Written by author Robert Buckman
  • Published by Johns Hopkins University Press, May 2010
  • Practical Plans for Difficult Conversations is about communication techniques for difficult situations. In it Dr. Buckman offers clinicians a series of strategies to start and develop a dialogue with the patient. Dr. Buckman's current book, How to Break B
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Preface ix

Introduction. Prescribing the Doctor as Part of the Treatment 1

1 Some "Can't Go Wrong" Tips 8

2 Breaking Bad News:The SPIKES Protocol 21

3 Disclosing Error: The CONES Protocol 75

4 Managing Conflict and Escalation: The HARD Protocol 91

5 Giving Information Effectively: The SAFER Protocol 97

6 Some Particularly Difficult Conversations 107

Conclusion. Putting it All Together and Making a Difference in Communication 121

Acknowledgments 127

Appendix: Notes to Accompany the Scenarios on DVD 129

Notes 137

Index 139


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