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Introduction William Jones Jaime Teevan 3
Understanding Personal Information Management
How People Find Personal Information Jaime Teevan Robert Capra Manuel Perez-Quinones 22
How People Keep and Organize Personal Information William Jones 35
How People Manage Information over a Lifetime Catherine C. Marshall 57
Naturalistic Approaches for Understanding PIM Charles M. Naumer Karen E. Fisher 76
Solutions for Personal Information Management
Save Everything: Supporting Human Memory with a Personal Digital Lifetime Store Desney Tan Emma Berry Mary Czerwinski Gordon Bell Jim Gewmell Steve Hodges Narinder Kapur Brian Meyers Nuria Oliver George Robertson Ken Wood 90
Structure Everything Tiziana Catarci Luna Dong Alon Halevy Antonella Poggi 108
Unify Everything: It's All the Same to Me David R. Karger 127
Search Everything Daniel M. Russell Steve Lawrence 153
Everything through Email Steve Whittaker Victoria Bellotti Jacek Gwizdka 167
Understanding What Works: Evaluating PIM Tools Diane Kelly Jaime Teevan 190
PIM and the Individual
Individual Differences Jacek Gwizdka Mark Chignell 206
Personal Health Information Management Anne Moen 221
PIM and Other People
Group Information Management Wayne G. Lutters Mark S. Ackerman Xiaomu Zhou 236
Management of Personal Information Disclosure: The Interdependence of Privacy, Security, and Trust Clare-Marie Karat John Karat Carolyn Brodie 249
Privacy and Public Records Michael Shamos 261
Conclusion William Jones Jaime Teevan 269
Acknowledgments 276
Bibliography 277
Contributors 315
Index 317
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