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Book Categories |
| Acknowledgments | ||
| Preface | ||
| Ch. 1 | Operations, Business, and Marketing Support Systems | 1 |
| Ch. 2 | Portfolio of Products and Services | 35 |
| Ch. 3 | Management Protocols | 117 |
| Ch. 4 | Customer Care and Billing Processes | 175 |
| Ch. 5 | Provisioning and Order Processing | 259 |
| Ch. 6 | Network Operational Management | 341 |
| Ch. 7 | Support, Documentation, and Management Systems | 415 |
| Ch. 8 | Workforce Management for Service Providers | 519 |
| Ch. 9 | Trends for Service Providers | 561 |
| References | 573 | |
| Acronyms | 577 | |
| Index | 585 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Joe Black
reviewed OSS essentials on July 22, 2012
OSS essentials
Good
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