Organizational Surveys : The Diagnosis and Betterment of Organizations Through Their Members Book

Contents: E.A. Fleishman, J.N. Cleveland, Series Foreword. C. Hulin, Foreword. Preface. Part I: Introduction: Survey Functions, Tools, and Development. Functions of Organizational Survey Programs. Stages of Survey Program Development. Survey Tools. Survey Pitfalls and Managerial Questions. Part II: Introduction: Survey Research. Employee Attitudes and Customer Satisfaction. Employee Attitudes and Attendance. Organizational Commitment and Turnover. Work Attitudes and Unionization Activity. Part III: Introduction: Survey Cases. Improving Supervisory Recruitment: A 6-Year Study of an Organizational Intervention in a Coal Mine Operation. Identifying Disparate Needs of Scientists in a Research Institute. Improving Organizational Communication in a School of Nursing. Realigning Departmental Practices With Company Policies: A Survey of a Corporate Advertising Agency. Effecting Managerial Change: An 11-Year Managerial Survey Project. Influence of Surveys in Initiating Top Management Action. Contrasting Use of Surveys in Organizational Development: A 19-Year Project in Two Ski Resorts. Diagnosing Organizational Unrest: A Study in a Television and Radio Station. Employee Attitudes Toward Health, Safety, and Environmental Issues: A Decade of Surveys. Survey Prediction of Worker Reactions to Organizational Changes. Use of Survey in Determining CEO Succession. A Survey-Driven Supervisory Training Exercise. A Survey's Role in a Federal Court Case. Appendices: Technical Documentation: Steps in the Development of the Index of Organizational Reactions (IOR) Questionnaire. A Guide to Nondirective Interviewing. An Evening With Leonardo.